Welcome to Santeroa. We are committed to maintaining your privacy and safeguard any personal data you provide. This privacy policy outlines how we acquire, use, and safeguard your data in compliance with all rules and regulations concerning data protection within Hong Kong, including the Personal Data (Privacy) Ordinance (Cap. 486).
- What data we collect:
1. Personal Data
We collect personally-identifiable information that you voluntarily provide us when visiting our website or interacting with us, which may include but not be limited to:
a. Name
b. Email
c. Phone number
d. Fax number
e. Address
f. Details of your interior design project and preference.
2. We may also automatically collect the following non-personally-identifiable information related to you when you visit our website:
IP address
Browser type and version
operating system
Pages on our website that you access and use
Source website of referral
Time spent on our website. - Use of Information
We use the information to:
a. Provide and manage our interior design services
b. Respond to your inquiries and project requests
c. Enhance and personalize your experience on our website
d. Send you updates, newsletters, or promotional materials (if you have opted in)
e. Analyze website traffic and user interactions for the purpose of better understanding visitor preferences for enhancing the website’s functionality - Cookies Policy
1. What Are Cookies?
Cookies are text files that are shielded in your device by helping us ensure we comprehend how you interact with our website. They enable us reminiscing preferences hence providing an improved browsing experience.
2. Types of Cookies We Use
a. Essential Cookies: These cookies are very important for a smooth running of the website; they allow you to move around our website and use essential features, for example, shopping baskets and secure areas.
b. Performance Cookies: These are cookies that help us to collect information about how you use our website. For example, which are some of the commonly visited pages; this goes a long way in helping us improve site performance and user experience.
c. Functionality Cookies: These remember your preferences, for instance, language settings or layout choices, hence improving your experience while on our site.
d. Targeting cookies: These will track your browsing habits so that we may give you adverts and content that are most likely to be of interest to you.
3. Managing cookies
Do you have the ability to manage or control cookies? Yes, you do. There is a possibility to restrict and delete browser cookies. But you should not forget that if you disable cookies, it will affect your experience at the website and, to a certain extent, limit your access to the functionality at the site itself. - Sharing your Information
We do not sell or trade your personal data. We may share information in a few ways:
a. Service Providers: We may employ third-party companies and individuals to facilitate our website, to provide the website on our behalf, to perform website-related services, or to assist us in analyzing how our website is used in terms of the operation and advertisement of our services. Service Providers may have access to your data to perform tasks on our behalf but are not obligated not to disclose or use it for any other purpose.
b. Legal Requirements: We may disclose your Personal Data in good faith, believing that such action is necessary.
c. Business Transfers: As we continue to develop our business, we may sell our company or any of the company’s assets. In such transactions, your information may be among the transferred assets. - Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Notwithstanding, the guaranteed protection is not from transmission over the internet or electronic means; thus, it is not completely secure. - Your Rights
As per Hong Kong Data Protection Laws you have the following rights in respect to your personal data:
a. Your right to access: You are free to access your personal data which we may be holding
b. Your right to rectification: Ask for correction of any inaccurate or incomplete data
c. Your right of erasure: You may request the erasure of personal data if the conditions are right
d. Your right to object: You are free to object to the processing of your data for specific reasons.
You can contact us at the address provided below to exercise these rights or raise any concerns about our practices:
Santeroa
Email: [email protected]
Phone: +852 98646917
Address: Wing Fai Building, 189-195 Tung Choi St, Mong Kok, Hong Kong. - Changes to This Privacy Policy
We reserve the right to update this Privacy Policy without any prior notice. Any changes will be posted on our website with the revision date. We encourage you to revisit and review this policy from time to time to know what we are doing to protect information. - Contact Us
For any questions, concerns, or requests associated with this Privacy Policy, feel free to contact us through the following:
Santeroa
Email: [email protected]
Phone: +852 98646917
Address: Wing Fai Building, 189-195 Tung Choi St, Mong Kok, Hong Kong
Thank you for sharing your personal information with Santeroa, we value your trust and are committed to making sure your experience on our website is safe.